Reference

Privacy Policy for your extrabet account

Blackjack, Twilight Princess, Sportsbook, Rocket Crash, Super Bingo, and Fishing God each create account, wallet, and device records when you use the lobby.

DANA recordsOVO recordsGoPay recordsQRIS receiptsCookie choices
Explore The Lobby Read FAQ
extrabet Privacy Policy for your extrabet account
CONTACT ROUTES

Contact paths for privacy requests

Privacy questions should reach the team that can check account records, not a public social feed.

Live chat Message us from the lobby help button between 10:00 and 02:00 WIB. For privacy checks, we ask for your username, registered phone, and the last DANA, OVO, GoPay, or QRIS reference.
Email privacy desk Send privacy requests to [email protected] with the subject line “Privacy Request”. We reply from our service mailbox, confirm identity first, then explain the account data we can update, export, or erase.
Telegram identity check If you contact @extrabetcare, do not post wallet screenshots in a public group. We move privacy cases into a private chat, confirm your account, and record the request trail for follow-up.
ACCOUNT SAFETY

Blackjack data, cookies, and account security

We built the policy around real account moments: opening your profile, entering a table such as Blackjack, adding wallet credit, changing a password, and asking customer care for help.

Account details

We keep your username, phone number, login email if provided, password hash, and verification status. These records let us maintain access, reset credentials, and avoid handing account data to the wrong person.

Wallet records

DANA, OVO, GoPay, and QRIS activity is stored as references, amounts, time stamps, and status flags. We use it to match deposits, process withdrawals, answer balance questions, and investigate mismatched receipts.

Cookie choices

Cookies remember language, session state, and basic device settings. You can clear them in your browser settings; after clearing, we may ask you to sign in again and repeat a security check.

Device sessions

We record device type, IP range, login time, and active session status. Go to Account > Security > Active Sessions to end a session you do not recognise before contacting support.

Retention periods

Some wallet and security records must stay longer than chat messages because they support account disputes, fraud checks, and payment reconciliation. When a record is no longer needed, we remove or anonymise it.

Change requests

You can ask us to correct a phone number, update contact details, or erase data that no longer has an account or payment purpose. We confirm identity before making any change.

Privacy questions before you open account

Before you open an account, it is fair to ask what we collect and how to reach us later. These answers focus only on privacy handling: account data, payment references, cookies, device sessions, retention, and request paths. If your question involves a specific wallet receipt, include the payment rail and time so we can find it faster.

We collect the details needed to create and protect your login, such as username, phone number, password hash, device session, and verification status. Payment records are added only when you use DANA, OVO, GoPay, or QRIS.

We use payment references to match your wallet balance, confirm failed or pending transactions, process withdrawals, and answer disputes. We do not use your payment history for sale to outside advertisers.

Cookies keep session state, language, and basic device settings. If you move from mobile to a computer, we may recognise the account flow, but we still require sign-in and security checks where needed.

Yes. Contact live chat, [email protected], or @extrabetcare with your username, registered phone, and the detail that needs correction. We confirm identity before changing phone, email, or profile records.

Email [email protected] with “Privacy Request” in the subject line. We verify your identity, then prepare the account, payment, device, and support records we can share under applicable privacy rules.

We remove or anonymise records when they no longer serve account access, security, payment reconciliation, dispute handling, or legal record duties. Some wallet references stay longer than chat messages for audit trails.

Access and eligibility depend on local law and are available only where local law permits. Privacy requests can still be sent through our listed contact paths, and we will handle them based on your account record.

Related Pages

extrabet Indonesia extrabet Login extrabet Casino FAQ Register